Workforce management lead – ai enabled contact centre optimisation
GalwayCpl
...Calabrio, ensuring operational continuity, data integrity, and user adoption throughout the change. Working closely with IT, Data, Risk, and Compliance teams, the role will ensure that AI-enabled decision support is explainable, auditable, and regulator-ready in line with Central Bank of Ireland expectations. [...]
Category Management & Consulting
30+ days ago in TechSkills